If there is a fire in the building would employees know what to do? Are they familiar with the system that would alert them to evacuate, shelter or lockdown? Do they know who is in charge during an emergency? Do they know who is authorized to speak with the news media? Are employees familiar with their responsibilities for building and information security? Can they carry out their assigned responsibilities during an emergency or business disruption?
Training is essential to ensure that everyone knows what to do when there is an emergency, or disruption of business operations. Everyone needs training to become familiar with protective actions for life safety (e.g., evacuation, shelter, shelter-in-place and lockdown). Review protective actions for life safety and conduct evacuation drills (“fire drills”) as required by local regulations. Sheltering and lockdown drills should also be conducted. Employees should receive training to become familiar with safety, building security, information security and other loss prevention programs.
Members of emergency response, business continuity and crisis communications teams should be trained so they are familiar with their role and responsibilities as defined within the plans. Team leaders should receive a higher level of training, including incident command system training, so they can lead their teams. Review applicable regulations to determine training requirements. Records documenting the scope of training, participants, instructor and duration should be maintained.
If emergency response team members administer first aid, CPR or use AEDs, they should receive training to obtain and maintain those certifications. If employees use portable fire extinguishers, fire hoses or other firefighting equipment, they should be trained in accordance with the applicable OSHA regulation. If employees respond to hazardous materials spills, they also require training.
Who needs training?
What training should be provided?
Emergency Response Team
Business Continuity Team
Crisis Communications Team
Drills and exercises should also be conducted to validate emergency response, business continuity and crisis communications plans and to evaluate the ability of personnel to carry out their assigned roles and responsibilities.
- Training Requirements in OSHA Standards and Training Guidelines – U.S. Occupational Safety & Health Administration
- ICS (Incident Command System) Training Materials and Opportunities – Emergency Management Institute (EMI), Federal Emergency Management Agency (FEMA)
- Guidelines for HazMat/WMD Response, Planning and Prevention Training – U. S. Department of Homeland Security (DHS)
- CPR and Emergency Cardiovascular Care – American Heart Association
- Building An Information Technology Security Awareness and Training Program – National Institute of Standards and Technology, Special Publication 800-50
- Emergency Management Institute Higher Education Program – DHS, FEMA, EMI
- Business and Industry Crisis Management – DHS, FEMA, EMI
- Continuity of Operations Training – DHS, FEMA, EMI